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Terms & Conditions

By registering with www.veloecosse.com you agree to and are bound by the following terms and conditions:

 

 

Delivery 

 

P&P to mainland UK is free for all orders about £30.00. Orders will usually take between 2 and 7 working days to arrive.

If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.

 

If at a first attempt the courier fails to deliver the order then they will leave a card and attempt delivery the next day another card will be left if you do not take delivery. After this your item will remain with the courier for 5 working days. It will be up to the recipient to make arrangements to receive the order from them. After 5 working days the item is then sent back to us incurring a  £5.00 charge. If we recieve an item back you will be contacted to try and make redelivery arrangements this is charged at £5.00. As the recipient in this case you are liable to the total charge of £10.00.

Returns, Refunds and our Cancellation Policy

Returns:

 If an order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 3 working days of delivery, otherwise the returns policy becomes invalid. Once returned and after a warrenty is processed you will be refunded the return postage.  We will refund postage costs after recieving proof of cost.  We do not refund additional costs such as insurance on returned items. You will have the option of returning the whole order or just the affected items. You can notify us by e-mail on sales@veloecosse.com or by post by writing to Velo Ecosse 25-28 Bruntsfield Place Edinburgh EH10 4HJ. Refunds under this returns policy will be paid within 30 days of you returning the goods, providing the items being returned are in their original packaging to prevent any further damage. Undelivered items returned to us by our courier are subject to a £5.00 charge.

Wrong sizing: 

We charge a second postage fee of £5.00 on wrong size items. Example: shoes or clothing returned because of wrong sizing can be refunded but when sending an additional pair £5.00 will be charged.

Cancellations:

 

As per distance selling legislation You officially have the right to cancel your order within 7 days, starting from the day after you receive the goods. We at Velo Ecosse don't think that's enough:

 

You can cancel an order at any time up to 28 days from the date of delivery, as long as the items remain unopened and intact, by contacting us via email on sales@veloecosse.com or by post by writing to Velo Ecosse 25-28 Bruntsfield Place Edinburgh EH10 4HJ.  You will have responsibility for looking after the items and sending them back to us within the 28 days. We will reimburse the price of the items within 30 days from the date the order has been returned to us.

 

 

Availability

 

Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative, please note that we will not charge you until the order is ready to be dispatched.

 

 

Price & Payment

 

All prices are £ Sterling and include VAT at the current rate (where applicable).

Any delivery charges are additional.

We accept payment by Delta, MasterCard, Solo, Switch/Maestro, Visa, Visa Debit, and Visa Electron. Payment for goods is in advance only, however, we only charge once an order is ready to dispatch.

Sale bikes are avaliable to buy through the Cycle To Work Scheme but are subject to a 10% Surcharge.

 

 

Security

 

All on-line credit card transactions take place using secure socket layer technology for the transfer of credit card details; we use Thawte SSL certificates to guarantee our customers peace of mind and safe shopping. We also have security measures in place to protect our customer database and access to it is restricted within the company.

Privacy Policy

The information you provide to us is used to process your order and to be able to contact you regarding your order if necessary.

 

We do not store your credit card details.

 

Velo Ecosse will send you occasional emails with updates or offers, unless you indicate you do not wish to receive these. Every email offers an unsubscribe feature at the bottom, or you can contact us on sales@veloecosse.com to be taken off the list.

 

We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

Customer Services

 

Call 0131 229 2777 between 9.30am - 6.30pm (Monday to Friday) or e-mail sales@veloecosse.com. We will endeavour to respond to enquiries within 24 hours.

 

Complaints

 

Any complaints should be sent to sales@veloecosse.com. We endeavour to respond to complaints within 24 hours and these are treated in the strictest confidence.

 

Intellectual Property Rights

All copyright, database rights, trademarks and any other intellectual property rights in the content of this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Velo Ecosse. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Velo Ecosse  for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

 

Shop opening hours

Monday:

9.30am-6.30pm

Tuesday:

9.30am-6.30pm

Wednesday:

9.30am-6.30pm

Thursday:

9.30am-7.30pm

Friday:

9.30am-6.30pm

Saturday:

10am-6pm

Sunday:

10am-6pm

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